To find out the answers to some of our most frequently asked questions, please select your question below.

If you have a question that isn’t covered here, please feel free to contact us and we’ll be more than happy to help.


Please see our how it works page to find out the process.

Better Handwritten’s primary payment methods are via BACS and PayPal. However, other payment methods are available upon request – just contact us.

Not at all – we have 3 base packages with word counts but if you need more words than provided we can create a bespoke package tailored to your needs – just get in touch.

Everything is handwritten with the personal touch and is thoroughly checked prior to delivery.

Turn around time varies depending on quantity and volume. You will be informed at the stage of ordering – rush ordering is available upon request for an additional fee

Direct mail is a great way to add the personal touch to your business and has a higher chance of you getting noticed than just an email. The handwritten touch demonstrates value and care.

Direct mail also has a high ROI, is proven to build relationships and increase company revenue.

No, as fantastic as a handwritten letter is, it needs to be part of a bigger campaign. You will need to think about the offer, the follow up and the draw for your client. We can advise on this process to help you make the most of your handwritten marketing.

Not at all. You can order as many or as few handwritten letters as you’d like.

Absolutely – just mention it during the ordering process.

No. Better Handwritten reserves the right to reject work which involves material we feel is illegal, immoral or objectionable.

We are very conscious of data protection and GDPR, please see our privacy policy for details on how we process data.

No, however get in touch and we can recommend someone to fit your needs

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